Job Title/Position: Customer Care Coordinator
Reports To: Location Director/AVP
We are currently looking for a passionate, empathetic, motivated, and committed individual to join our team! Our success is largely based upon hiring ambitious team members who provide outstanding customer care. Applicant must be a CURRENT CLIENT of San Andreas Regional Center (SARC), Eastern Los Angeles Regional Center (ELARC), Valley Mountain Regional Center (VMRC), Westside Regional Center (WRC) or Central Valley Regional Center (CVRC).
JOB DESCRIPTION SUMMARY: The Customer Care Coordinator is responsible for providing assistance to the participants, clients, care providers, reimbursement recipients and ensuring the efficient operations of Aveanna’s services. The Customer Care Coordinator will assist users by e-mail, phone, computer or in-person. The Customer Care Coordinator position can be performed remotely.
SALARY: $20.00 per hour
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
- Adhere to Aveanna Core Values
- Receive and handle incoming calls
- Adhere to payroll/billing cut offs and deadlines
- Follow up with regional centers, families, and care providers as needed
- Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines
- Resolve payroll / punch issues or concerns
- Analyze, identify, and resolve issues relating to AveannaCare (EMR database)
- Use professional communication and conflict resolution techniques as required
- Evaluate data issues, report feedback and observations in determining task priorities
- Educate community on regional center services/navigation and FMS services
- Performs other duties as assigned or needed
- The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this
POSITION QUALIFICATIONS
- Must be a CURRENT CLIENT of San Andreas Regional Center (SARC), Eastern Los Angeles Regional Center (ELARC), Valley Mountain Regional Center (VMRC), Westside Regional Center (WRC) or Central Valley Regional Center (CVRC).
- Excellent interpersonal skills; self-driven, motivated and results oriented
- Must be bilingual in 1 of the 3 threshold languages (Spanish, Vietnamese, or Chinese)
- Intermediate computer skills using Microsoft Outlook, Windows, Word, Excel and ability to learn Aveanna’s proprietary software
- Ability to successfully handle multiple tasks simultaneously, strong organizational skills
- Thrive in a fast-paced environment